Privacy Policy

Account and Order Data

An account can be created with a username and password; no email address is required. An email address is not a required account detail. VPNRS uses the username and authentication credentials for verification. Passwords should be stored as irreversible hashes and are not used in plain text for customer support verification.

Subscription management requires processing plan selections, order status, payment results, data usage and subscription status to provide services, verify payments and handle refunds. Descriptions and attachments submitted in support tickets are used to investigate and respond to issues. Please do not include passwords, full payment credentials or active subscription links in a ticket.

No-Logs Policy and Connection Information

VPNRS follows a no-logs policy: it does not record which websites users access over international routes, store browsing content, destination URLs, DNS query history or transmission payloads, or build browsing profiles linked to accounts.

Connection logs are not kept as persistent user history. Temporary session state needed to establish a connection is used only while the connection is being processed and is released when the session ends. Cumulative data usage for subscription billing does not include destinations or browsing content and is not browsing history.

Website access records and network transmission records are handled separately. Request information needed to troubleshoot website security issues is limited to maintaining the site and handling anomalies; it is not used to reconstruct activity on subscription routes.

Website Statistics and Browser Storage

Website statistics help us understand page views, referral sources, device categories and feature interactions so we can improve content and troubleshoot usability issues. Statistics must not include passwords, authentication tokens, subscription links or sensitive payment information, and are not used to build browsing profiles for network routes.

Cookies and local storage are used to maintain login sessions and save language preferences and necessary interface choices. If authentication information is stored in a browser, anyone with access to that browser may also be able to use the logged-in session. Sign out after using a shared device.

You can clear or restrict this storage in your browser settings. After clearing it, you may need to log in again and select your preferences again. Clearing local data does not also delete account and order records on the server.

Third-Party Payments and Data Sharing

Payment methods include Alipay / WeChat Pay / USDT. Payments are processed by the relevant third-party provider or payment network. VPNRS receives the transaction ID, amount and payment status needed to verify an order and does not ask for payment account passwords.

Payment providers handle transaction information under their own policies, and their records may be outside VPNRS's control. Account information is not shared with others except as needed to provide services, process payments and support tickets, or meet applicable legal obligations. Personal data is not sold or rented.

Retention Periods and Deletion Requests

Account details are retained while the account remains active and for as long as necessary to provide services. Order and refund records are retained as required for transaction reconciliation, dispute handling and applicable laws. Support ticket and website troubleshooting information is deleted or de-identified after issues and any necessary review are resolved. Data is not retained long-term for purposes unrelated to those described above.

To access, correct or delete account information, sign in to the user panel and submit a request through the support ticket portal. Account ownership must be verified before processing. If you cannot sign in, visit the support page to find available contact options.

Deleting an account may make subscriptions and historical information inaccessible. Transaction records that must be retained by law will be restricted to the required purposes and deleted when the reason for retention no longer applies. Requests concerning third-party payment records should be directed to the relevant provider.

Policy Updates and Related Terms

If data use, storage methods or service processes change, this page will be updated along with the update month shown above. Important changes to data processing will be announced on the website or in the user panel. Where separate consent is required, updating this page does not replace the necessary authorization.

See the Terms of Service for service scope and user responsibilities, and the Refund Policy for refund requests. This policy does not expand data processing beyond what is related to account management, service delivery and legal obligations.