Account Dashboard Tickets
For connection issues, subscription imports, order queries, and refund requests. Sign in, open the ticket section, describe the issue, and keep all follow-up messages in the same ticket.
Support / Ticket History
Support & Tickets
Submit connection, subscription, or order questions through the account dashboard. Keep the issue description and any follow-up details in the same ticket to track progress.
Contact Options
How to Get in Touch and Check Replies
Support is currently available through tickets in the account dashboard. No standard response time is published. Check for replies in your original ticket, and add troubleshooting details there while you wait.
No support email address is currently published, so email support and response times are unavailable. Submit account-related questions through a support ticket.
Telegram
No Telegram contact account or response time is currently published. Use the ticket link on this page to follow up about service issues.
Before You Submit
Describe the Issue and Include Relevant Details
Start with what you expected to happen, then describe what actually happened. Reproducible steps are more helpful for troubleshooting than simply saying “it doesn’t work.”
Connection and Subscription Issues
- Include your device platform, operating system and client version, along with the network you’re using.
- Say whether the issue occurs during sign-in, subscription import, connecting to a route, or accessing the destination service.
- Include the exact error message, when it appeared, and what you’ve already tried. If only some routes are affected, name the region or route.
For initial setup, check the steps in the Quick Start Guide. For issues accessing AI tools, see the AI Acceleration Guide.
Billing and Refund Issues
- Specify whether your question concerns a monthly subscription, data package, upgrade, or payment status, and include the relevant order number.
- For payment checks, specify the payment method used: Alipay / WeChat Pay / USDT.
- For refund questions, identify the order and explain your request. The service offers a 14-day no-questions-asked refund policy; see the refund policy for details.
See the Plans page for pricing and data reset rules. Before requesting a refund, review the Refund Policy.